GRB House Cleaning

I just recently moved into the Van Nuys area and needed someone to help clean my place so I went looking on Google and found this company. I really love how cost affordable they are and they had these two lovely ladies, Mariela & Carmen , that went over and beyond with the cleaning. I highly recommend GRB House Cleaning for any housing cleaning you need.

Very happy with their services! I asked them to clean pretty much everything and they did just that! My parents are flying in today and are staying with me which is why I hired GRB and I’m very satisfied with the work they did! I know my parents will feel like they’re staying in a clean, brand new home

Ceci and her crew have been cleaning my house bi-weekly for a couple years now. They are always awesome and professional. They do a great job and are very consistent and thorough. I highly recommend them.

I couldn't be happier with the work that Ci Ci and her crew do. They do the most thorough job, when they leave, it's like I'm in a new home. And they are some of the most respectful people I've met. They're kind, honest, and leave your house spotless. Ci Ci, the manager, is a gem. Before they leave, she always walks the entire house to make sure everything's clean. Wonderful work and delightful workers.

I had GRB come for cleaning before I moved into my new place. The owner quoted me one hourly price, then when I told her there had been some work done she quoted me a higher price stating the price was higher for "post construction" cleaning. I explained it was only 2-weeks of mild work, such as painting and a bathroom repair. She said the price is higher because they need to do more detail and "clean the vents" etc... I again tried to tell her it was very limited work, and if the work was that much harder, they would be compensated by the increase in time it would take, since they charged by the hour. I finally agreed to the higher price. The owner texts me at 7pm the night before asking to be reminded of how many people she needed to send. On the cleaning day they cleaners didn't start until 8:45am. When they did start they were moving S-L-O-W. Seemed like there was an understanding that this was an hourly job, and no land-speed records need be broken. About 90 minutes prior to the cleaning crew actually finishing the owner texted me saying "they are almost done, I need to send you an invoice." To avoid getting overcharged I said I'd be happy to call in to make payment when they were done. The owner brashly stated, "no, before they leave." She then sent me an invoice. The cleaning ladies soon after told me they were all done and started packing up. I called the owner and told her the invoice was over-billed by 30 minutes (it was actually over-billed by 45, but was trying to give them the 15 minutes at the beginning free). She said she would adjust it and send back. Instead, she called one of the cleaners. After they hang up with the owner they said "we are going to do the floor one more time, since it was very dirty." I then immediately get a text from the owner saying "they are still working." It was so awkwardly painful. Instead of invoicing the correct amount, she just told the cleaners to re-clean an area. I then wait a little bit before paying to see if they are going to actually come close to the correct billed amount. They still had 15 mins to go (30 if you include the time the billing should have started), and I paid. Almost immediately after paying, one of the cleaners gets a text (from what I assume was the owner), and they stop and say "okay we're done." To be fair the cleaning was decent and the cleaning ladies were nice. The issue was with the owner and her clear desire to soak as much money out of clients instead of billing fairly, as well as her poor soft skills. AND, if you're stating the billing rate is higher due to a specific area that will be cleaned...you need to relay to your employees that area needs to be cleaned. This is what my vents (which was cited as the reason for the higher hourly rate) looked like after I paid almost $700 for a clean. Also, the $700 only included about 400 sqft of floor area to be cleaned, since the rest of the house's floors were covered in plastic.