South Bay Maids and House Cleaning

Excellent cleaning job. The cleaners arrived on time and were so detail-oriented! Our place looks cleaner than when we moved in. My wife and I are so thrilled to have found a company offering services of this quality. We will definitely be returning and recommending to others.

I’m so grateful for their work. The apartment looked beautiful and felt so relaxing after the cleaning. Andres arrived right on time, and the team was polite and respectful. We’ll definitely hire them again and plan to schedule regular cleanings.

Fantastic service! Scheduling was quick and easy, even the day before. She arrived on time, was friendly and professional, and did an excellent job. She was also great with our family member who stayed home during the cleaning. Highly recommend!

WARNING!!! DO NOT DO BUSINESS WITH THIS COMPANY!!! The owner is very RUDE and UNPROFESSIONAL!!! He will talk to you as though you were a child, and I'm probably old enough to be his mother, such disrespect!!! I had an emergency and had to go to the hospital, and I had to cancel my appointment. They wanted to charge me the full price without anyone showing up, they weren't even willing to reschedule the appointment. They didn't commiserate with me, and could care less about my situation, he was very rude, dismissive, and disrespectful!!!! I am definitely going to turn them in to the BETTER BUSINESS BUREAU!! If I could give the ZERO STARS I WOULD!!!

You’ve got Maids is far below reasonable standards in both services delivered and general customer service. I paid nearly $400 for 8 hours (4 hours/each person) of a move in clean. The owner tried to actively sell me less when booking, which I was adamant I needed to have a deep clean of the home including wiping out appliances, baseboards etc. and was happy to pay for more if the house warranted when they were here, in which I was promised oversight and communication as they went. They were meant to send 2 cleaners and a Supervisor. The Supervisor did not come, there was no communication about the lack of Supervisor in advance and no offering of an alternative. There was a language barrier between me and the cleaners. They did indeed spend the 4(8 hours) however it’s unclear what they actually accomplished. The pictures below show you the inside of my refrigerator when I had to wipe it out myself and the dirty bucket is from one bedroom floor 10x10ft after they supposedly mopped it. I found food and hair on the countertops as well, which is just again, below any level of acceptable standard for any level of cleaning service. At 7 months pregnant I had to spend 5 hours myself re-doing the entire house because it was not even remotely clean. When I called to complain, the owners did everything they could to blame me. Stating I should have followed them around the entire time and told them exactly what to do, despite the fact I paid for a very specific service that is listed out. I also find the suggestion that your customer pays a high price for service and then are expected to hover over the cleaners, with a language barrier and direct them; I’d imagine the cleaners would find this insulting. The resolution was them offering a 10% discount to “just make it go away”. I had to fight for nearly 20% discount. Still out $360 and had to redo the entire place myself. I would normally never write a bad review, especially for a small business but this service is below any level of acceptable and I’d hate to see others out the money I was for the headache and no saved time.