Stanley Steemer

I had the absolute best experience with Matthew Gonzalez from Stanley Steemer! From the start, he provided incredible service — walking me through the entire process, explaining what stains might remain and why, and giving tips on how to prevent them in the future. He was patient, professional, and very intuitive in his approach. After the cleaning, I noticed a small stain I hadn’t seen earlier. I called, and thanks to Lizzett at the front desk, the issue was handled immediately. She went above and beyond by contacting the dispatcher who had just been at my house, and Matthew came back right away with a big smile to take care of it. That level of customer care is so rare — most companies stop caring once they’ve been paid, but not Stanley Steemer. The entire team truly values customer satisfaction, and it shows. They did an incredible job, and I was so impressed that I even requested a quote for my air-conditioning vent cleaning — which I’ll definitely be scheduling next! If you’re looking for excellent service, ask for Matthew Gonzalez and give credit to Lizzett as well. They both made this such a positive experience, and I’ll for sure be coming back.

The techs arrived on time, and explained the process of cleaning my carpets. The techs were fast and efficient. They especially careful when they used the spot remover. Upon completion they explained approx how long it would take the carpet to dry. The techs were very polite and professional. Kudos to Stanley Steamer!!!

I am thrilled with my travertine floor! The two men that came to do the job were respectful, polite and hard workers. I have very light travertine, it was a mess before they came! It looks like a new floor! Thank you! Thank you! The men that came are Victor & Patrick! They did such an awesome job! My husband tipped them. My First contact was with Beverly, the receptionist. It was so refreshing to actually talk to real person that spoke English! She was very helpful, kind, friendly, an asset to the Company because she is the first person I talked to regarding the work I needed done in my home. I hope she gets a big Christmas bonus! Truly an asset! Thank you Beverly!

Stanley Steemer lives up to its brand!!! it was an amazing experience, Stanley Steamer coordinated the appointment date and time exceptionally. Their customer service and representative communicated via a phone call and text on the estimated time of arrival of the crew. The crew was professional, courteous and answered every question we had to the best of their knowledge. They provided high quality care and treatment for our wood floor and carpet. My wife was impressed and extremely happy. I especially want to thank, Manny the supervisor, who came to inspect the floors prior to setting up the work schedule. They made everything so easy and flow so smooth. I recommend Stanley Steemer to anyone who has a complicated job. Thank you very much for a stress-free project.

I'm not satisfied with the services I received. The employees did their best but they cannot do their job with faulty equipment. Stanley Steamer advertises steam cleaning. They say their temperatures start at 150 degrees up to 210, depending on the fabric. However, our experience was that the water was barely warm at 110 degrees...and felt cold coming oit of the machine. My whole reason to hire them was because I wanted steam/ HOT water cleaning. I questioned the office about it, and they did send a different truck, however that water was even cooler at barely 90 degrees. So I paid a lot of money to have my couch, carpet and floors washed with cold water. 😑 In regard to the office, one manager I spoke with was rude and dismissive. When I explained the situation, at one point, she actually scoffed at me, mockingly repeating something I said to her. To the point that I said to her, "I'm not an idiot", I understand that things happen. Also, I was told the owner would call the following business day, but he did not. Overall, the workers were pleasent and gave real effort to remedy the issues. The management was poor and reflective of their attitude towards their customers...which is, We can't do the job we promised but pay us anyway. "